Effective Date: September 2, 2025
Welcome to the FDNY Shop website (fdnyshop.com). By accessing or purchasing from this site, you agree to the following Terms and Conditions. Please read them carefully.
General Use
FDNY Shop provides official FDNY apparel, accessories, collectibles, and related merchandise. By using our website, you agree not to misuse the site, attempt to disrupt services, or infringe on the rights of others. We reserve the right to update or change these Terms at any time. Continued use of the site after changes means you accept the revised Terms.
Orders and Payment
When you place an order, you agree to provide accurate, complete, and current information. All orders are subject to acceptance and availability.
Payments are processed securely through Stripe, PayPal, or other approved methods. By submitting your payment, you authorize us (and our third-party payment providers) to process the transaction.
We reserve the right to cancel or refuse an order if we suspect fraud, error, or other issues with payment or order details.
Pricing and Availability
Prices are displayed in U.S. dollars and are subject to change without notice. We make every effort to ensure that product details and pricing are accurate; however, errors may still occur. If a pricing error is discovered, we will notify you before processing your order.
Product availability may change at any time. We cannot guarantee that all items shown online will be in stock.
Shipping and Delivery
Orders are processed promptly and shipped using trusted carriers. Shipping times, international delivery details, and applicable fees are explained on our Shipping & Returns page..
Returns and Exchanges
Our Shipping & Returns Policy explains the conditions and process for returns, exchanges, and refunds. By purchasing from our store, you agree to those terms.
Gift Cards
Gift cards purchased from the FDNY Shop are non-refundable and may not be exchanged for cash, except where required by law. Balances do not expire under New York State law.
Intellectual Property
All content on this site—including images, logos, text, product designs, and graphics—is the property of FDNY Shop and/or the FDNY Foundation. It may not be reproduced, copied, or used without prior written permission.
Limitation of Liability
We make every effort to provide accurate product descriptions and a secure shopping experience. However, FDNY Shop is not responsible for:
- Typographical errors or inaccuracies.
- Losses or damages arising from the use or misuse of our products.
- Service interruptions, delays, or security breaches outside of our control.
To the fullest extent permitted by law, our liability is limited to the amount paid for the product(s) you purchased.
Governing Law
These Terms are governed by the laws of the State of New York. Any disputes shall be resolved exclusively in the courts of New York County, New York.
Contact Us
If you have questions about these Terms & Conditions, please contact us:
FDNY Shop / FireZone
61 West 48th Street
New York, NY 10020
Support: 212-698-4541
Store: 212-698-4529
E-mail: store@fdnyfirezone.org
