We’re here to help! Whether you have a question about your order, need assistance with sizing or returns, or would like more information about our products, the FDNY Shop team is here to assist you. You can reach us in the following ways:
Visit or Call Us
FDNY Shop / FireZone
61 West 48th Street
New York, NY 10020
Support: 212-698-4541
Store: 212-698-4529
E-mail: store@fdnyfirezone.org
We do our best to respond within 1–2 business days.
Store Hours
Monday – Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM
For quick answers, you may also want to visit our Shipping & Returns page or review our Frequently Asked Questions before reaching out.
Send Us a Message
If you’d prefer, you can contact us directly through the form below. Please include your order number (if applicable) so we can assist you as quickly as possible.
