Returns and Exchanges
If you are not completely satisfied with your purchase, you may return the merchandise for a replacement or exchange within 30 days from receipt. A copy of your receipt must be included with the returned merchandise and a note indicating your request. Merchandise will only be accepted in its original condition (new, unused, and unwashed) with tags attached.
Please note: original shipping costs are non-refundable. Only the cost of the item(s) will be refunded.
Merchandise for return or replacement should be sent to:
Customer Service
FDNY Fire Zone
61 West 48th Street
New York, NY 10020
Phone: 212-698-4527
Toll Free: 1-866-469-3369
Fax: 212-698-4522
E-mail: store@fdnyfirezone.org